- Identify the goal of the interaction,
- Discuss different ways of using questions and statements to guide the interaction,
- Identify ideas to prepare for the interaction, e.g. the opening and the closing,
- Prepare and practice possible scenarios.
- Use a structured approach to any discussions,
- Identify and use effective approaches to conflicts,
- Prepare and practice steps for conflict resolutions,
- Use statements and/or questions to initiate social communication,
- Use threading strategies to maintain social communication,
- Identify verbal and nonverbal approachability cues to maintain social communication.
|Verbal and nonverbal codes|
- Use words in specific language functions (e.g. requesting, giving, or receiving feedback, giving or receiving apologies, or indicating assertiveness),
- Identify words and utterances that may result in misunderstanding,
- Use appropriate nonverbal codes (e.g. haptics, proxemics, vocalics, or kinesics) to complement verbal communication,
- Identify cross-cultural differences in verbal and nonverbal patterns,
- Identify cultural norms and personal actions that may influence the interaction.